SHIPPING + RETURN POLICY + FAQ

Last Updated: Dec. 7. 2023

*PLEASE INCLUDE YOUR ZODIAC SIGN IN THE ORDER NOTES, EVERY SET IS CUSTOM MADE*

1. Order Processing: Orders are typically processed within 1-2 business days after payment confirmation. Please ensure that your shipping information is accurate to avoid any delays in processing and delivery.

2. Shipping Methods: We offer various shipping options based on your location. Shipping costs and delivery times will be calculated at checkout. Please note that delivery times may vary depending on your location and any unforeseen circumstances such as weather conditions or customs delays.

3. International Shipping: For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country. We recommend checking with your local customs office for more information on potential charges.

4. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

5. Shipping Delays: While we strive to ensure timely delivery, please be aware that shipping delays may occur due to external factors beyond our control. We appreciate your understanding in such situations.

Return Policy:

Last Updated: Nov. 10. 2023

1. Returns and Exchanges: All sales are final. We do not accept returns or exchanges unless the item received is damaged or defective. If you believe you have received a damaged or defective item, please contact our customer service team at [customer service email] within [number] days of receiving your order.

2. Eligibility for Returns: To be eligible for a return due to damage or defect, the item(s) must be unused, in their original packaging, and in the same condition as when you received them. Items that show signs of wear or damage unrelated to shipping may not be eligible for a return.

3. Return Process for Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team at [customer service email] with your order number and a detailed description of the issue. Our team will provide you with further instructions on how to return the item(s).

4. Return Shipping: Customers are responsible for the cost of return shipping for damaged or defective items. We recommend using a trackable shipping service to ensure that we receive your returned item(s). Once your return is received and inspected, we will process a refund or send a replacement, as appropriate.

5. Refunds: Refunds for damaged or defective items will be issued to the original payment method within 1-3 business days of receiving the returned item(s). Please note that shipping costs are non-refundable.

6. Contact Information: For any questions or concerns regarding our policies, please contact our customer service team at Oopsworldinfo@gmail.com.

Note: Policies may be subject to change. Please refer to our website for the most up-to-date information.